CQANET LTD, your UK‑based IT support and web services business. Each one is designed to convert visitors into enquiries by emphasising speed, trust, and expertise.

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Contacts

167-169 Great Portland Street 5th Floor London W1W 5PF

info@cqanet.com

+44 208 064 0988

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Privacy Policy – CQANET LTD

Privacy Policy

CQANET LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. CQANET understands that your privacy is important to you and that you care about how your personal data is used.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://cqanet.com (“Our Site”) or contact us.

1. Information About Us

Business name: CQANET LTD
Registered in: England & Wales
Company number: 12096543
Email address: info@cqanet.com
Telephone number: +44 208 064 0988

2. What This Policy Covers

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 as any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.

Personal data includes obvious information such as your name and contact details, as well as less obvious information such as identification numbers, IP addresses, electronic location data, and other online identifiers.

4. Your Rights

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data.
  • The right of access to the personal data we hold about you.
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete.
  • The right to erasure (“the right to be forgotten”).
  • The right to restrict processing of your personal data.
  • The right to object to us using your personal data for particular purposes.
  • The right to withdraw consent where we rely on consent.
  • The right to data portability in certain circumstances.
  • Rights relating to automated decision-making and profiling (we do not use your personal data in this way).

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please let us know.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would welcome the opportunity to resolve your concerns ourselves, so please contact us first using the details in Section 10.

5. What Personal Data We Collect

5.1 Data You Provide Directly

When you contact us via Our Site (for example, using WPForms), we may collect:

  • Your name
  • Your email address
  • Your telephone number (if provided)
  • The content of your message
  • Any other information you choose to provide

5.2 Data Collected Automatically

Our Site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution.

We use:

  • Google Analytics (GA4) to collect anonymised or pseudonymised usage data such as pages visited, time spent on pages, and interactions with Our Site.
  • 20i hosting server logs which may record IP addresses, request URLs, timestamps, and user-agent information for security and diagnostic purposes.

5.3 Anti-Spam and Security (Google reCAPTCHA v3)

We use Google reCAPTCHA v3 on Our Site to protect against spam and abuse. reCAPTCHA analyses interactions with Our Site to determine whether they are made by a human or an automated system. This may involve the collection of:

  • IP address
  • Browser and device information
  • Usage and interaction data

This data is processed by Google in accordance with Google’s own privacy policy and terms.

6. How We Use Your Personal Data

We will process your personal data only when we have a lawful basis to do so. We may use your personal data to:

  • Respond to your enquiries and provide customer support.
  • Operate, maintain, and improve Our Site.
  • Monitor and analyse the performance and usage of Our Site (via Google Analytics).
  • Protect Our Site from spam, abuse, and security threats (via reCAPTCHA and server logs).
  • Comply with legal obligations.

The lawful bases we rely on include:

  • Legitimate interests – for the proper operation, security, and functionality of Our Site, including analytics and server logging.
  • Consent – when you submit a contact form or otherwise choose to provide us with your personal data for a specific purpose.
  • Legal obligation – where processing is necessary for compliance with a legal obligation.

7. How Long We Keep Your Data

  • Contact form submissions: retained for up to 12 months for customer service, record-keeping, and dispute resolution, unless a longer period is required by law.
  • Server logs: retained by our hosting provider (20i) for security, diagnostic, and operational purposes in line with their retention policies.
  • Analytics data: retained according to the data retention settings configured in Google Analytics (GA4).
  • Backups: personal data may be included in website and server backups, which are stored securely and retained only for as long as necessary for disaster recovery and continuity.

8. How and Where We Store Your Data

We will only store or transfer your personal data in or to countries that are deemed to provide an adequate level of protection for personal data, or where appropriate safeguards are in place.

Personal data security is essential to us, and to protect personal data, we take the following measures:

  • Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
  • Using secure hosting infrastructure provided by 20i.
  • Using Microsoft 365 for secure email processing and storage.
  • Implementing technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction.
  • Maintaining procedures for dealing with data breaches, including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

9. Do We Share Your Personal Data?

We do not sell your personal data and we do not share it with third parties for marketing purposes.

We may share your personal data with:

  • Service providers such as:
    • 20i (website hosting and server infrastructure)
    • Microsoft 365 (email services)
    • Google (Google Analytics and reCAPTCHA)
  • Professional advisers (such as accountants or legal advisers) where necessary.
  • Authorities where we are legally required to do so, for example to comply with a court order or legal process.
  • Successors if we sell, transfer, or merge parts of our business or assets; any new owner may continue to use your personal data as set out in this Privacy Policy.

10. How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown below. There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. In some cases, particularly if your request is more complex, more time may be required (up to a maximum of three months from the date we receive your request). You will be kept informed of our progress.

11. How to Contact Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of CQANET LTD):

Email address: info@cqanet.com
Telephone number: +44 208 064 0988

12. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be posted on this page and will apply from the time they are posted. We recommend that you check this page regularly to keep up to date with our current Privacy Policy.

This Privacy Policy was last updated on 5th May 2026.

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