WELCOME TO CQANET IT SUPPORT

HERE TO HELP

Submit or amend your tickets via the Client Portal!

Remote Support

Most “IT” Faults tend to be software related. Statitics show that up to 70% of “IT” related issues can be resolved remotely:

Covered

• software Problems
• Virus Removal
• Application Installation
• Hardware Driver Issues

No need to wait for an engineer to visit. If you have a working connection to the internet we can assist remotely without location restrictions.

Please view user guide below for remote assist!

Choose Remote Support via the Support tab dropdown on the menu bar.

Click on the Remote Client downlod button to download the Cqanet Remote Client.

Verify, then run or open file Splashtop SOS xxx.

Authorise CQANET’s techniician access to your device.

Provide technician the code to remotely access you device, protected with TLS and 256-bit AES encryption.

Book a appointment for remote support or a onsite visit.

Mon-Fri: 10:00 – 17:00 

Book a slot, and we will contact you to confirm your support booking.

If you have no internet access, please call before booking a onsite visit!