IT Support · Online Safety
Protecting Business Email from Phishing
Phishing messages imitate trusted people or organisations to obtain information, steal account access or persuade someone to make a payment. Protecting business email requires both account safeguards and a clear response process.
Recognise requests that need a second check
A familiar display name is not proof of identity. Unexpected login prompts, attachments or changed bank details deserve independent verification. Contact the sender using a known phone number or a previously verified address, rather than the details in the suspicious message.
Strengthen account and email protections
Enable multi-factor authentication where available and use unique passwords. Microsoft 365 provides anti-phishing controls, but the available features depend on your subscription and configuration. Administrators should review the protections actually enabled for their organisation.
Report quickly and respond safely
Give staff a straightforward way to report suspicious messages. If someone has entered a password or approved an unexpected sign-in, contact your IT administrator promptly so they can secure the account and investigate. No filter or training programme removes every phishing risk.
Sources and further reading
CQANET can help review business IT security and account protection.
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